Refund & Returns

Refund & Returns Policy – Wonndo

At Wonndo, your satisfaction is our priority. If for any reason you are not completely happy with your order, we’re here to help.

Returns

• You may request a return within 14 days of receiving your order.
• Items must be unused, unwashed, unaltered, and in their original condition and packaging.
• Custom-made or personalized items cannot be returned or refunded, unless they arrive damaged or defective.

How to Request a Return:

1. Send an email to support@wonndo.com with your order number and reason for return.
2. Our customer care team will guide you through the return process and provide the return address.
3. Once we receive and inspect your returned item, we’ll notify you by email and confirm whether the return is approved.

Please note: Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

Refunds

• Approved returns will be refunded to your original payment method within 5–10 business days.
• We’ll notify you once your refund has been processed.
• Shipping fees are non-refundable.

Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, please contact us at support@wonndo.com within 48 hours of delivery. We will take care of it promptly with a replacement or full refund.